Member Prescription Drugs

As a value added service to our members, Health Choice Arizona offers members the option of ordering their prescriptions by mail. If you take prescription medications on a regular basis for allergies, high blood pressure, diabetes, arthritis or other ongoing conditions, consider home delivery. It’s a service available at no additional cost to you.

When you order prescription drugs through CVS Caremark, you must order at least a 30-day supply, and no more than a 100-day supply of the drug.

Generally, it takes 14 days to process your order and ship it to you. However, sometimes your mail order may be delayed. If for some reason your order cannot be delivered within 14 days, a pharmacy representative may contact you.

Benefits of Home Delivery

• You can skip the trip to a participating pharmacy – your prescriptions are delivered directly to your home.
• You don’t have to pay for home delivery – standard shipping of your prescriptions is free.
• You only need to order refills once every three months – you get up to a 100-day supply of your medication with each order. (**except opioids)
• You can speak to a pharmacist anytime, day or night – the Pharmacy never closes.
• You can order refills from home – by phone, fax, mail or Internet. To order a refill by mail, click here. 
• You can access the Caremark member web portal at https://www.caremark.com/

For more information about getting your prescriptions delivered to your home from the Pharmacy, please call Member Services at 1-800-322-8670, TTY  711, 6 a.m. – 6 p.m., 7 days a week. Or, you may e-mail Member Services at comments@HealthChoiceAZ.com.

Health Choice Arizona covers both brand name and generic drugs. Generic drugs have the same active ingredient formula as a brand name drug, but generic drugs usually cost less than brand name drugs. Generic drugs are rated by the Food and Drug Administration (FDA) to be as safe and effective as brand name drugs.

Some covered drugs may have additional requirements or limits on coverage. These requirements and limits may include:

Prior Authorization: Health Choice Arizona may require prior authorization for certain drugs. You will need to get approval from Health Choice Arizona for drugs noted with a “PA” in the drug list or for any drugs not listed in the formulary. If you do not get approval, Health Choice Arizona may not cover the cost of the drug.

Quantity Limits: For certain drugs, Health Choice Arizona may limit the amount of the drug that our plan will cover. For example, Health Choice Arizona provides 30 units per 30 days of Zolpidem.

You can ask Health Choice Arizona to make an exception to these restrictions or limits. For more information about prescription drug restrictions or limits, call Member Services toll-free at 1-800-322-8670, Monday through Friday (except holidays), 6 a.m. – 6 p.m. TTY/TDD users can call 711.

What if the drug I need is not on the Prescription Drug List or the drug has a restriction such as a Quantity Limit, Step Therapy or Prior Authorization requirement?

Your provider can:

• Prescribe a similar drug that is on the prescription drug list or
• Ask Health Choice Arizona to make an exception and cover the medically necessary drug through the prior authorization process.  Your provider can submit an exception request to Health Choice Arizona online, by phone or by fax.
  • Submit the request online at  https://healthchoice.promptPA.com or
  • Call Health Choice Member Services at 480-968-6866 or 1-800-322-8670 (outside Maricopa County) or
  • Send the request by fax at (877)422-8130

Most Health Choice Arizona members receive prescriptions at no charge, $0.  A mandatory copay of $2.30 is charged to persons in families with children that are no longer eligible due to earnings – also known as Transitional Medical Assistance (TMA).