Website Policy

This site (“Site”) is offered to you by BCBSAZ Health Choice, Inc. (“BCBSAZ Health Choice”) conditioned on your acceptance, without modification, of the terms, conditions, policies and notices contained on this page (these “Terms”). Please read these Terms carefully before using this Site. If you do not agree to all of the notices, disclaimers, and conditions contained in these Terms, do not use this Site. By accessing and using this Site in any way, including without limitation, browsing this Site, using any information, and/or downloading any materials, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not comply with these Terms, BCBSAZ Health Choice has the right to block, suspend or eliminate your access to this Site. BCBSAZ Health Choice may also take any legal action if, in its sole discretion, BCBSAZ Health Choice deems appropriate. If your violation of this Agreement causes harm to others, you agree to hold BCBSAZ Health Choice harmless against any liability for that harm.

1. Use of Website

Although BCBSAZ Health Choice makes every effort to ensure accurate, up-to date information on this Site, some information that is listed on this Site – such as physician and/or pharmacy directories – may not be current. Please contact Member Services, Monday – Friday, 6 a.m. – 6 p.m. at 1-800-322-8670, or by e-mail: for more information regarding contracted physicians, pharmacies, hospitals or ancillary services.

2. Copyright and Trademark Notices

All contents of this Site are: ©2012 BCBSAZ Health Choice, Inc. All rights reserved. This Site contains copyrighted material, trademarks and other proprietary information including without limitation, text, software, photographs, graphics, and/or sound, and the entire contents of this Site are copyrighted as a collective work under the United States copyright laws. BCBSAZ Health Choice owns a copyright in the selection, coordination, arrangement, enhancement and “look and feel” of this Site. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content contained on this Site (“Content”) without the express written permission of BCBSAZ Health Choice. You acknowledge that BCBSAZ Health Choice and/or third-party content providers remain the owners of all materials, service marks and trademarks posted on this Site, and that you do not acquire any of those ownership or license rights therein.

3. Disclaimer; No Medical Advice

The information included at this Site, including articles, references and tools, is for educational or informational purposes only and is not intended to substitute in any way for medical treatment, advice or diagnosis by a healthcare professional. Any health plan benefit information posted on this Web site has been approved for viewing by Medicaid. Approval/acceptance date for said material is listed at the bottom of each page. Medicaid has reviewed and granted approval on said material.

While BCBSAZ Health Choice hopes you find the information helpful, you should remember that the Content on this Site is not meant to serve as a substitute for clinical judgment. Please consult with your physician before undertaking any form of medical treatment. You should not use information from the Site to diagnose a health problem, condition, illness or disease. You expressly acknowledge and agree that BCBSAZ Health Choice is not responsible for the results of your decisions resulting from the use of Content on this Site.

BCBSAZ Health Choice strives to provide a valuable resource of timely information for Site users. However, BCBSAZ Health Choice cannot ensure that any Content or other information provided is exhaustive or complete on every subject or that it will necessarily include all of the most recent information available. While efforts have been made to ensure that the information provided on this Site is accurate, up-to-date and complete, no guarantee is made to that effect. It is your responsibility to evaluate the information and results from tools BCBSAZ Health Choice provides. Again, you should exercise your judgment in evaluating any information, and BCBSAZ Health Choice encourages you to confirm the information contained on this Site with other sources before undertaking any treatment or action based on it. The content on this site is not intended in any way to be a substitute for professional medical advice. Neither the content nor any other service offered by or through this site is intended to be relied on for medical diagnosis or treatment. In no event will BCBSAZ Health Choice be liable to you or anyone else for any decision made or action taken by you or anyone else relying upon the content or information contained in or provided through this site.

4. Accuracy of Information

Due to constant advances in technology and medicine, and frequent benefit updates (guidance) from Medicaid and the wide variety of authors contributing to this Site, readers are encouraged to confirm the information contained herein with other sources. Corrections and additions will be made only as allowed by the availability of time and resources and approval by Medicaid. The accuracy and timeliness of the information on this Site cannot be guaranteed. Neither BCBSAZ Health Choice nor any author or supplier contributing to this Site is responsible for any errors or omissions in any information provided or the results obtained from the use of such information.

5. Disclaimer

Your use and browsing of this Site is at your risk. BCBSAZ Health Choice makes no guarantee of availability of this Site or any services offered through this Site. Without limiting the generality of the foregoing, everything on the Site is provided to you “as is, where is” and “as available,” without warranty of any kind, either express or implied, including, without limitation, any warranty for information, data, or uninterrupted access, any warranties concerning the availability, accuracy, usefulness, or content of information, and any warranties of title, non-infringement, merchantability and fitness for a particular purpose. BCBSAZ Health Choice does not warrant that this site or the content contained herein will be timely, secure, uninterrupted or error free, or that any defects will be corrected, nor is any responsibility assumed for incorrect or inaccurate capture of information, including, but not limited to malfunctions, human error, loss/delayed/garbled data or transmissions omissions interruption, deletion, defect, failures of any communications, equipment, software or any combination thereof. BCBSAZ Health Choice makes no warranty that this site will meet any user’s requirements. No advice, results or information, whether oral or written, obtained by you through this site shall create any warranty not expressly made herein. If you are dissatisfied with this site or any content or function thereon, your sole remedy is to discontinue using this site.

6. Limitation of Liability

In no event shall BCBSAZ Health Choice, its parent company, or any of their respective directors, officers, employees, agents, affiliates sponsors, authors or content or device providers be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages arising from or directly or indirectly related to the use of, or the inability to use, this site or any content, materials, or functions related thereto, including without limitation loss of revenue, or anticipated profits or lost business or lost sales, even if BCBSAZ Health Choice or such individual has been advised of the possibility of such damages. Please note that some jurisdictions may not allow the exclusion or limitation of certain warranties, so some of the above exclusions may not apply to you. You agree that any claim or cause of action arising out of your use of this Site must be filed within one (1) year after such claim or cause of action arose or it shall forever be barred, notwithstanding any statute of limitations or other law to the contrary.

7. Typographical Errors

Considerable effort is made to ensure the accuracy of all Content on the Site. However, neither BCBSAZ Health Choice nor its employees makes any warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness or usefulness of any Content or any other materials accessible through this Site.

8. Site Communications

Please do not send personal medical questions to BCBSAZ Health Choice through this Site. With respect to other communications to BCBSAZ Health Choice, BCBSAZ Health Choice does not guarantee that it will respond to all inquiries. Except as described herein, any communication which you post on or send through the Site is considered to be non-confidential. You agree that you will not upload or transmit any communications that infringe or violate any patent, trademark, trade secret, copyright or other proprietary rights of any party or that are defamatory, or that violate any party’s privacy or publicity rights. By submitting communications to any part of this Site, you represent and warrant that your communication will not violate any local, state or federal statutes, laws or regulations in any manner.

9. Other Sites

This Site contains links to other web sites, resources or third parties (collectively referred to as “Linked Sites”). BCBSAZ Health Choice does not, however, control these independent web sites and does not provide any assurance, warranty or guarantee of any kind with respect to such Linked Sites. You acknowledge and agree that BCBSAZ Health Choice has no responsibility for the accuracy or availability of information provided by Linked Sites. Links to Linked Sites are provided as a convenience to you, and BCBSAZ Health Choice is not responsible for the availability of such external sites and linking to Linked Sites does not constitute an endorsement by or association with BCBSAZ Health Choice of such sites, or the products, services or other materials presented on such Linked Sites. BCBSAZ Health Choice does not author, edit, or monitor these Linked Sites, their materials or their privacy practices. Therefore, BCBSAZ Health Choice shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of any Linked Sites.

10. Indemnification

By accessing the Site, you agree to defend, indemnify and hold BCBSAZ Health Choice, its parent company, and their respective directors, officers, employees, agents, affiliates and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to have resulted from, your use of the Site in a manner that violates or is alleged to violate these Terms.

11. Jurisdiction and Venue

BCBSAZ Health Choice controls and operates this Site from the United States of America. BCBSAZ Health Choice does not represent that materials on this Site are appropriate or available for use in other locations. Persons or entities who choose to access this Site from other locations do so on their own initiative, and are responsible for compliance with local laws if and to the extent local laws are applicable. You agree that any legal action brought against BCBSAZ Health Choice shall be governed by the laws of the State of Arizona without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of this Site or orders made through this Site shall be an appropriate federal or state court located in Tempe, Arizona.

12. Modifications to this Site

BCBSAZ Health Choice has the right to modify this Site and any Content on this Site as described in these Terms and to change, suspend, or discontinue any aspect of this Site at any time, including the availability of any Site feature, database or content. BCBSAZ Health Choice may also impose limits on certain features and services or restrict your access to parts or this entire Site without notice or liability.

13. No Waiver

The failure of BCBSAZ Health Choice to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision contained in these Terms is found by a court of competent jurisdiction to be unlawful, invalid, or for any reason unenforceable, the parties nevertheless agree that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intention of BCBSAZ Health Choice and that provision of these Terms shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

14. Entire Agreement

This Agreement constitutes the entire understanding between BCBSAZ Health Choice and you with respect to this Site and the subject matter hereof, and supersedes all previous agreements between the parties with respect to such subject matter, whether written or oral. The parties hereto specifically disclaim the U.N. Convention on Contracts for the International Sale of Goods. Neither the course of conduct between the parties hereto nor trade practice shall act to modify these Terms. BCBSAZ Health Choice may assign its rights and duties under these Terms to any party at any time without notice. The section headings used herein are for convenience only and shall not affect the interpretation of these Terms.

15. Terms Revisions

BCBSAZ Health Choice reserves the right to modify these Terms. BCBSAZ Health Choice will post any changes to these Terms on this page. Continued use of this Site after such postings shall be deemed an acceptance to be bound by the notices, terms and conditions of the modified Terms. If you have any questions about these Terms, the practices of BCBSAZ Health Choice, or your dealings with this Site, please contact us at:
Health plan services are funded in part under a contract with the State of Arizona.