Members

The Office of Individual and Family Affairs

OIFA’s Mission

The Office of Individual and Family Affairs (OIFA) Department is dedicated to focusing on the recovery, resiliency, and wellness for individuals who have mental health and substance use challenges. We work to establish and maintain partnerships with individuals, youth and families of choice to ensure they have a key role in the decision-making process at all levels of the behavioral health system. OIFA is dedicated to reducing the stigma of mental health and substance use challenges.

What does OIFA do?

  • Work to reduce the stigma that impacts the lives of those who have mental health and substance use challenges
  • Advocate for the development of culturally inclusive environments that are welcoming to individuals and families.
  • Collaborate with community agencies to ensure that members and their families have access to a full array of services
  • Provide training and technical assistance to individuals, families and community entities
  • Train individuals with lived experience to become Peer Support Specialists
  • Work with community agencies, homeless coalitions, schools, law enforcement, faith-based organizations, and Veterans’ programs to reduce barriers to care
  • Address social determinants of health to assist individuals achieve their highest level of functioning

 

The BCBSAZ Health Choice Blue Cross Blue Shield OIFA Department consists of 3 positions:

Veronica Welch
Manager of the Office of Individual and Family Affairs

Joshua Napoleon
The Children’s Behavioral Health Liaison

Denise Cox
The Adult Behavioral Health Liaison

OIFA@azblue.com


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