Provider Education

As a Health Choice provider, we want you to have access to resources to assist you and your team in navigating our provider portal, coding, billing practices and more.

View the videos below to learn about the resources that may be available to you.

Please note: As we continue to enhance our provider portal to deliver optimal service for our providers, you may find that not all functions shown are readily available to all providers. Thank you for your patience.

Video Library

Provider Portal – Overview

Submitting PDM Requests

Submitting a Prior Authorization

Submitting Pharmacy Prior Authorization

Statin Therapy for Primary Prevention of ASCVD Events in Patients with Diabetes

Submitting a Claim Reconsideration (PDF)

Provider Portal – Creating a Master Account


  1. From the Provider Portal homepage click on “Creating a Master Account” link
  2. Enter your Tax ID number
  3. Complete the form in its entirety
  4. Once creating account is completed, you will receive a link to download PDF from: Health Choice
  5. Once Health Choice has received the returned letter, validated the account information and activated the account, you will receive an email notification to complete the account activation.

*Note: Please add to your address book to ensure delivery of Health Choice Provider Portal related emails. If you do not receive an email regarding your account registration within 24 hours, please check your Junk Email folder before contacting us.

Provider Education Resources

Notice: Providers Can Be Reimbursed for COVID-19 Testing and Treatment of Uninsured Arizonans through Federal HRSA Web Portal
COVID-19: Telehealth Practices
COVID-19: Recommendations for provider preparedness
COVID-19: AHCCCS Frequently Asked Questions
COVID-19: Specimen Guide
COVID-19: Specimen Collection and Shipping Instructions

Axial Healthcare
Axial Healthcare Launch Announcement
Portal User Authentication Process
Opioid Risk Report Reference Page
Opioid Risk Report

Provider Guidance for Neonatal Abstinence Syndrome (NAS)
EPSDT Tracking Form Guidelines and Order Form
Vaccine for Children (VFC) Billing Reference
Immunizations (18 years and older) – English
Immunizations (18 years and older) – Spanish

Outpatient Laboratory Services
Preferred Drugs – Hyaluronate knee injection products
Claim Reconsiderations and Disputes – Provider Portal Desk Reference
Provider Quality Coding Toolkit
Provider Office Lab Testing (POLT) List

SARS-CoV-2 Antibody Testing Options
Seasonal Respiratory Viruses and COVID-19
ACOG/SMFM Guidance

Provider Newsletters 




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